Privacy Policy
At Feather (currently incorporated in Delaware as Vianiko, inc) , we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information.
This policy explains our privacy practices for Feather.rsvp (which we’ll refer to as the "Site"), Feather’s mobile application(s), and other services provided by Feather, Inc. We’ll use the term “Services” to refer collectively to the Site, the App(s), and any APIs.
This policy applies to our registered Guests (“Guests”) and Hosts (“Hosts”) (together, our “Members”), those who purchase items on Feather without an account (“Guests”) and anyone else who visits our Sites or uses our Services (together with our Members and Guests, “you” and “your”).
This policy does not apply to the practices of third parties who you may choose to share information with when you use the Services. Please note that the collection and use of your information by these third parties is subject to their own privacy policies and terms. You should understand the privacy and security practices of any third party before you share information with them.
It is important that you understand how we use your information. You should read this policy in full, but some key points and references to help you navigate the policy are:
● Our mission at Feather is to keep human connection. By accepting our Terms of Use and this Privacy Policy, or by using any of our Services, you confirm that you have read and understand this policy, including how and why we use your information.
● We collect and use your personal information to provide and improve our Services, to protect the security and integrity of our Services and to comply with our legal obligations. To learn more about what information we collect and how we use it, see Section 1 and Section 2 below.
● We may share your information with trusted partners and service providers to provide our Services, for security purposes, to understand how you use and interact with our Services and to meet our legal obligations. To learn more, see Section 3.
● If you have any questions about this Privacy Policy, or wish to exercise your rights, see Section 11 for further information about how to contact us.
1. What Information We Collect and Receive
In the course of providing our Services, we collect and receive information that directly or indirectly relates to you (which we call your “personal information”) in different ways and from different sources, which we have set out below. The capitalized terms in this Section are definitions that we use throughout this Policy, so please refer back to this table as necessary.
Identifiers
Your details including your name, address, gender, race, email address and phone number
Payment information including credit card information
Your precise location
User information
Business and tax information
Location information
Service use information
Detail of behavior on the platform (including logins, browser information, settings and preferences).
Items purchased on the platform (including free purchases)
Events attended on the platform
Customer Support Information
Your interactions with our customer support team
Analytics Information
Collected through google analytics
Cookie Information
From native and third-party cookies.
2. How We Use Your Information and Our Legal Basis
When you access or use the Services or interact with our Sites and/or Apps, we collect, use, share, and otherwise process your personal information for the purposes described in this policy. To the extent required by applicable law, we rely on a number of legal bases to use your information in these ways. If you reside outside the European Economic Area (“EEA”), Switzerland or the United Kingdom (“UK”) (together referred to as the “European Region”), the legal bases on which we rely may differ from those listed below.
We use your information:
Where necessary to perform our contract with you
To create and maintain your Feather account.
Identifiers
User information
Service use information
Customer Support information
Analytics information
Cookies information
To facilitate buying and selling of tickets and facilitate payments
Identifiers
User information
To protect the safety and security of the service
Identifiers
User information
Service use information
Customer Support information
Analytics information
Cookies information
To provide customer support and communicate with customers
Identifiers
User information
Service use information
Customer Support information
Analytics information
Cookies information
To run promotions
identifiers
User information
Service use information
Customer Support information
Analytics information
Cookies information
To comply with local laws, or assist law enforcement or otherwise aid legal public interest requirements.
Identifiers
User information
Service use information
Customer Support information
Analytics information
Cookies
To improve our service and keep the service safe and secure
Identifiers
User information
Service use information
Customer Support information
Analytics information
Cookies
To promote events both on and off the service
Identifiers
User information
Service use information
3. How We Share Your Information
We share your data with third parties where necessary to perform the Services, comply with our legal obligations, or for purposes set out in this Privacy Policy, including:
Publicly Displayed Information: By using the Services, certain information about you will be publicly displayed on the Site and Apps, such as your Public Profile. Guests and Hosts can choose to make certain information and activities private through their account or Public Profile settings. Other information connected with your use of the Services may also be publicly displayed, including the date you joined, information relating to photos or videos of events you attended, people you are friends with, comments you post in our community spaces, and information you decide to share via social networks.
For Hosts, some additional information may be publicly displayed. For example, the name of the community or business name associated with your account (which you may modify and update in your account settings).
Linked Third-Party Websites or Services: Some Members may choose to connect to Feather or register a Feather account using an external third-party application, such as Facebook or Google. Connecting your Feather account to third-party applications or services is optional. If you choose to connect your account to a third-party application, the providers of those services or products may receive information about you that Feather, you, or others share with them. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services.
You may also link your bank account or payment method to pay for purchases (or receive payment, in the case of Hosts in select markets) through a third-party service available through the Site or Feather App. When you register with these third-party partners, we will tell you what information is collected and what information the third-party will share with Feather.
Professional Advisors, Industry Partners, Authorities and Regulators: We share your information described in Section 3 with our advisors and consultants, regulators and tax authorities, law enforcement, government agencies, civil litigants, and industry partners (for example, trade groups) to:
● comply with applicable law or regulations, court orders, subpoenas, legal process or government requests;
● detect, investigate, prevent, or address actual or suspected fraud, violations of Feather’s Terms of Use, and other illegal activity or security and technical issues; and/or
● protect the rights, property and safety of our Members, Feather and the Feather Group Companies, or others, including to prevent death or imminent bodily harm.
Business Reorganization: In some cases, Feather may choose to reorganize its business. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of Feather’s assets), Member information is typically one of the business assets that is transferred. If Feather intends to transfer information about you, Feather will notify you by email or by putting a notice on the Site and the Apps.
Service Providers: Feather also engages third-party companies and individuals (such as research companies, analytics services, and security providers) to help us operate, provide, and advertise the Services. These third parties have limited access to your information, may use your information only to perform these tasks on our behalf, and are prohibited from disclosing or using your information for other purposes. The types of third-party service providers that we work with include all of the categories of information listed above.
Categories of information we share with third parties:
Identifiers
User information
Service use information
Customer Support information
Analytics information
Cookies information
Categories of Third Parties With Whom We Share Personal Information
Our hosts/event attendees such as when you join a feather or an event
Professional services organisations, such as auditors and law firms
Our marketing and business partners
Online advertising services
Data analytics providers
Social networks
ISPs, operating systems and platforms
Government entities
We do not sell your personal information in exchange for monetary compensation. We may share your personal information by allowing certain third parties (such as online advertising services) to collect personal information via automated technologies on our Site and Apps for targeted advertising purposes. You have the right to opt out of these types of disclosures of your information. We may “sell” (as defined by statute) or share for cross-context behavioural advertising purposes the following categories of personal information about you to online advertising services or networks:
Identifiers
User information
Service use information
Customer Support information
Analytics information
Cookies information
4. How We Transfer Your Information
Feather operates a global e-commerce platform. By using the Services, you acknowledge that Feather will use your information in the United States and any other country where the Feather Group Companies operate. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. To the extent that Feather is deemed to transfer personal information outside of the EEA, we rely separately, alternatively, and independently on the following legal bases to transfer your information:
Where available, we rely on decisions of the European Commission, known as “adequacy decisions,” recognising that certain countries offer a level of protection of personal data that is essentially equivalent to the EEA. A list of adequacy decisions is available here via the European Commission website.
Otherwise, we primarily rely on the European Commission’s Standard Contractual Clauses for the international and onward transfer of personal data outside of the EEA to third countries, including, for example, to the United States and India. This includes transfers from Feather Ireland UC to Feather, Inc. You can request a copy of our Standard Contractual Clauses by emailing contact@Feather.rsvp.
You can choose whether or not to use the Feather Services. As we operate in countries worldwide and use technical infrastructure in the US and globally to deliver the Services to you, in accordance with the contract between us (our Terms of Use), we transfer your personal information to the US and to other jurisdictions as necessary to provide the Services. Simply put, we can’t provide you with the Services and perform our contract with you without moving your personal information outside of your home country, including the UK or EEA
5. How We Protect Your Information
The security of your personal information is important to us. We protect your personal information through technical and administrative measures designed to mitigate the risk of unlawful or unauthorized access, destruction, loss, alteration, disclosure or use of your data.
6. How Long We Store Your Information
Feather will retain your information only for as long as is necessary for the purposes set out in this Policy, for as long as your account is active, or as needed to comply with our legal obligations under national applicable law. We decide how long we need information on a case-by-case basis and depending on the retention laws applicable.
The following factors typically affect the retention period:
Necessity for the provision of our Services We keep your information as long as is necessary to provide the Services to you. This includes things like maintaining and improving the performance of our Sites and Apps, keeping our Services secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.
Consent-based processing of personal data If we process personal data on the basis of consent (including consent to the extended storage), we store the data for as long as necessary in order to process it according to your consent or until you withdraw your consent.
Statutory, contractual or other similar obligations Feather will retain and use your information to the extent necessary to comply with our legal obligations, for example, if we are required to retain your information to comply with applicable tax/revenue laws or our Know Your Customer (“KYC”) obligations.
harm; investigate possible violations of our House Rules and Policies; promote safety, security and integrity; or protect Feather, including our rights, property or platform.
7. Your Rights and Choices
Certain privacy laws around the world, including the European General Data Protection Regulation (GDPR), provide users with rights and choices related to their personal information. Consistent with those laws, Feather gives you the choice of accessing, editing, or removing certain information, as well as choices about how we contact you. In addition, subject to applicable law, you may have certain rights with respect to your personal information, such as the following:
● Right to Access: You can access certain personal information associated with your account by visiting your account privacy settings. You can request a copy of your personal information in an easily accessible format, as well as information explaining how that information is used. Email contact@feather.rsvp for more information.
● Right to Portability: You have the right to receive certain of your information which you provided in a structured, commonly used and machine-readable format and to transmit such information to another controller.
● Right to Correction: You have the right to request that we rectify any inaccurate information about you. Most information can be updated in your user settings, but other wise email contact@feather.rsvp for more information.
● Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information.
● Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, rights, and integrity of Feather.
● Right to Object: If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
● Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using, for example, an email unsubscribe link or your account privacy preferences. If you have consented to share your precise device location details with us, you can revoke that consent through the settings on your mobile device. This is without prejudice to your right to generally permanently close your account and delete your personal information. Please be aware that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
● Right to File a Complaint: If you are a resident in the EEA, Switzerland or the UK, you have the right to lodge a complaint about our practices with respect to your personal information with the supervisory authority of your country or state.
● Right to File a Complaint: If you are a resident in the EEA, Switzerland or the UK, you have the right to lodge a complaint about our practices with respect to your personal information with the supervisory authority of your country or state.
○ In the UK, the relevant data protection authority is the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, +44 (0303) 123 1113, casework@ico.org.uk.
○ In Ireland, the relevant data protection authority is the Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, +353 017650100 / + 353 1800437737, email: info@dataprotection.ie
California residents are entitled to ask for a notice describing what categories of personal information we share with third parties for their own direct marketing purposes. Feather does not share any personal information to third parties for their own direct marketing purposes, unless you otherwise consent to it and/or direct it. Each Feather host must obtain your separate consent for their own marketing purposes outside of events that you have signed up to, and this consent can be revoked in your user profile. If you have questions about these practices, or would like to make a request, you can contact us at contact@feather.rsvp. In your request, please include the statement “Shine the Light Request,” and provide your first and last name and mailing address and certify that you are a California resident. We reserve the right to require additional information to confirm your identity and California residency. Please note that we will not accept requests via telephone, mail, or facsimile, and we are not responsible for notices that are not labelled or sent properly, or that do not have complete information.
How to Exercise Your Rights and Choices. If you would like to manage, change, limit, or delete your personal information, you can contact us at contact@Feather.rsvp
8. Privacy Policy Changes
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by posting the changes through the Services and sending you an email or message about the changes. We encourage you to check back regularly and review any updates.
9. How to Contact Us
If you have any questions don’t hesitate to email us at contact@feather.rsvp